Privacy policy
Last updated: 2 October 2026
This policy explains how Maverick Merchant (ABN 13 975 805 377) ("we", "us", "our") collects, uses, stores, protects and discloses personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website maverickmerchant.com.au, our forms and guides, our social media and advertising, and any dealings you have with us by phone, SMS or email.
- What we collect
- How we collect it
- Why we use it
- Merchant statements and business documents
- Who we share it with
- Storage outside Australia
- Email, SMS and marketing
- Cookies, Meta Pixel and advertising
- How we keep it secure
- If something goes wrong
- How long we keep it
- Access, correction and deletion
- Complaints
- Contact us
1. What we collect
Depending on how you deal with us, we may collect:
- Contact details: your name, business name, email address, phone number, suburb and state.
- Business information: the type of business you run, your approximate monthly card turnover, who currently processes your card payments, what prompted you to contact us, and the areas you'd like us to look at.
- Financial and business documents you choose to send us: merchant statements, provider agreements, pricing, fee and turnover information. See section 4.
- Records of our dealings with you: emails, SMS, call notes, quotes and proposals.
- Website and advertising information: which ad or page referred you, guide downloads, and technical information collected by cookies and the Meta Pixel (see section 8).
We do not ask for sensitive information (such as health, racial or religious information), and we never need your full card numbers or online banking passwords. Please don't send them. If we receive information we didn't ask for and don't need, we destroy or de-identify it.
You can ask us general questions without identifying yourself. To prepare a business review or a comparison, though, we need to know who you are and see your numbers.
2. How we collect it
- directly from you, through forms on our website (including our secure statement upload form), Facebook and Instagram lead forms, email, SMS and phone calls;
- from payment and other providers, but only where you have asked us to obtain a quote or arrange a product, or have given them permission to share information with us;
- from partner programs and businesses that refer you to us, where you have asked them to.
3. Why we use it
We use your information to:
- send you the guide you asked for;
- prepare and deliver your business review or statement comparison;
- respond to your enquiries and keep records of our conversations;
- obtain quotes and arrange products or services you ask us to put in place, and support you afterwards;
- send you information about our services, if you haven't opted out (see section 7);
- understand which of our advertising and content is working;
- meet our legal, tax and record-keeping obligations.
We do not sell, rent or trade your personal information, and we don't use your merchant statement for any purpose other than the ones above.
4. Merchant statements and business documents
Merchant statements show your business's card turnover, fees and sometimes your settlement bank account. We treat them as confidential.
- Sending them to us. Our statement upload form is encrypted in transit (HTTPS/TLS), and files go straight into our customer relationship management system, not into an email inbox. You can email a statement instead if you prefer. Email is convenient but less secure, so we recommend the upload form.
- Before you send. You're welcome to cover up your bank account number, BSB and merchant ID. We only need the totals, fees and rates to do the comparison.
- Who sees them. Access is limited to the person preparing your review. Statements are not shared with anyone outside Maverick Merchant unless you ask us to get a quote or submit an application (see section 5).
- How long we keep them. If you don't go ahead, we delete your statement within 12 months of our last contact with you, or sooner if you ask. If you become a client, we keep what we need for as long as you're a client and for as long afterwards as the law requires.
5. Who we share it with
We only share what is needed, with:
- Payment, point-of-sale and other product providers, and the accredited partners we work through to submit applications. We only do this when you've asked us to obtain a quote or arrange a product for you.
- Service providers who store or process information for us, such as our customer relationship management, email, SMS, file storage and website hosting providers. They may only use it to provide their services to us.
- Advertising platforms (Meta), in the limited ways described in section 8.
- Our professional advisers (such as accountants and lawyers), or where we are required or authorised by law.
6. Storage outside Australia
Some of our service providers store information on servers outside Australia. Our customer relationship management system (HighLevel) and Meta are based in the United States and may store or process information there and in other countries where they or their suppliers operate. Before we use a provider, we take reasonable steps to make sure it protects personal information in a way consistent with the APPs, including through its security practices and contractual commitments.
7. Email, SMS and marketing
If you download a guide, ask for a review or become a client, we may send you emails and SMS about your enquiry and our services. Every marketing message identifies us and gives you a simple way to opt out: use the unsubscribe link in any email, reply STOP to any SMS, or email us. We stop within five business days. We comply with the Spam Act 2003 (Cth). Opting out of marketing doesn't stop messages we need to send you about a review or service you've asked for.
8. Cookies, Meta Pixel and advertising
- Referral tracking. Our website stores a small amount of information in your browser (session storage) to remember which ad or link brought you to us. This does not identify you by name.
- Meta Pixel. We use the Meta Pixel on our website. It lets Meta tell us how many people visited a page or downloaded a guide after seeing one of our ads, and lets us show ads to people who have visited our site. Meta may collect information such as your device, browser and IP address, and link it to your Facebook or Instagram account under Meta's own privacy policy.
- Lead forms. If you fill in one of our forms on Facebook or Instagram, Meta passes the details you entered to us.
You can manage this by changing your browser settings, or your ad preferences in your Facebook or Instagram account settings. We do not upload your merchant statement or business documents to any advertising platform.
9. How we keep it secure
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include:
- using encrypted (HTTPS/TLS) connections for our website and upload forms;
- storing information with established providers rather than on loose devices or paper;
- limiting access to the people who need it, using individual logins;
- not keeping information longer than we need it (see section 11).
No system is perfectly secure, so we can't guarantee the security of information sent over the internet. If you'd rather not upload documents, talk to us about other options.
10. If something goes wrong
If we become aware of a data breach involving your information, we act quickly to contain it and assess the risk. Where a breach is likely to result in serious harm, we notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
11. How long we keep it
| Information | How long |
|---|---|
| Merchant statements and business documents, where you don't go ahead | Deleted within 12 months of our last contact, or sooner on request |
| Enquiry and contact details, where you don't go ahead | Up to 2 years from our last contact, unless you ask us to delete them sooner |
| Client records, including quotes, applications and commission records | While you're a client, then as long as the law requires (generally up to 7 years) |
When we no longer need information, we take reasonable steps to destroy or de-identify it.
12. Access, correction and deletion
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your statement and other documents. Email info@maverickmerchant.com.au. We'll confirm who you are, then respond within 30 days. There's no charge. In limited circumstances the law lets us decline a request, or requires us to keep certain records. If so, we'll tell you why in writing.
13. Complaints
If you think we've mishandled your personal information, please contact us first at info@maverickmerchant.com.au and tell us what happened. We'll acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy as our services or the law change. The current version is always on this page, with the date it was last updated at the top.
14. Contact us
Privacy contact: Callum Francis, Maverick Merchant
Email: info@maverickmerchant.com.au
Website: maverickmerchant.com.au